INSTANT CIS-CSM DOWNLOAD | VALID CIS-CSM TEST COST

Instant CIS-CSM Download | Valid CIS-CSM Test Cost

Instant CIS-CSM Download | Valid CIS-CSM Test Cost

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Tags: Instant CIS-CSM Download, Valid CIS-CSM Test Cost, CIS-CSM Reliable Exam Guide, CIS-CSM Reliable Test Topics, CIS-CSM Dumps Torrent

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q152-Q157):

NEW QUESTION # 152
Which of the following are channels? (Choose two.)

  • A. Contacts
  • B. Chat
  • C. Web
  • D. Article

Answer: B,C

Explanation:
Explanation


NEW QUESTION # 153
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

  • A. Misconfigured
  • B. Selecting all the groups
  • C. Missing configuration
  • D. Selecting none of the groups

Answer: B


NEW QUESTION # 154
In Advanced Work Assignment, what does the overflow assignment capability do, if defined?

  • A. Routes cases to different groups based on their skill set and availability
  • B. Uses matching and assignment rules to send work Hems to the agent with the most capacity
  • C. Uses matching and assignment rules to send won* items to the agent with the highest availability
  • D. When one support group reaches capacity the work Item is automatically routed to another group

Answer: D


NEW QUESTION # 155
Which roles can propose a case as a Major Case candidate? (Choose three.)

  • A. Customer service agent (sn_customerservice_agent) Most Voted
  • B. Proxy contact (sn_customerservice.proxy_contact)
  • C. Major issue manager (sn_majorissue_mgt.major_issue_manager)
  • D. Customer service manager (sn_customerservice_manager) Most Voted
  • E. Customer case manager (sn_customerservice.customer_case_manager)

Answer: A,C,D


NEW QUESTION # 156
Special Handling Notes can apply to which one of the following based on specific attributes?

  • A. Domain
  • B. Contact
  • C. Holiday
  • D. VIP

Answer: B


NEW QUESTION # 157
......

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